Dreams - Plymouth

I think the survey needs to be updated for mobile devices as I was satisfied with my experience so i do not know why this question has come up

Josephine, she served me. She was fantastic from the first foot I put in the shop. Big smile great attention. Offered a drink which was welcomed. Unfortunately the other sales girl as very loud and hinted to her customers that my assistant would not be long with the computer. We were not finished with the sale at this stage. She stood and waited for us to move. She still spoke to her customers as though I was not there. At this stage I felt rushed off my seat. I think she needs more training is the business. I feel you are lucky to have an assistant like Josephine she will do your shop a great service.

I was very happy and satisfied with my experience, although the store had a 20% sale which didn't exclude the purchase I made

The customer service rep was nt 100% sure on the computer system and I as a customer had to help explain through it as have shopped with you before.

We visited the store at assistants lunch time, there was a customer already part way through a sales transaction with the sales person. Normally the second sales assistant would have *served us*. She was having her lunch.

I new what I wanted so it was easy for the sales assistant

The store was empty, but the staff member seemed to ignore myself and my partner. I had already decided I wanted to buy a dreams bed from looking online and the customer reviews were fantastic, but the options I wanted to look at weren’t in the store. We were debating over a cheaper and more expensive alternative one but didn’t know what the difference between them was, the staff member could hear us but did not come over, we had to get her attention, when she did come, she didn’t give much information. I work in customer service myself and was surprised at the not bothered attitude. I guess she doesn’t work on commission! She was polite and processed the order correctly though.