Dreams - Plymouth

I ordered on the phone

I ordered on the phone

I ordered on the phone

There was a long waiting time for the products I wanted and I opted for a less favourable product to get it sooner.

There was a long waiting time for the products I wanted and I opted for a less favourable product to get it sooner.

There was a long waiting time for the products I wanted and I opted for a less favourable product to get it sooner.

There was a long waiting time for the products I wanted and I opted for a less favourable product to get it sooner.

When I tried to renegotiate the payment plan. Wanted to reduce the time special payment arrangements but was told to do that at a later date

I visited the store 3 times before making a purchase. The first time I arrived, the two staff members were at their desk/on the shop floor eating their lunch. This was not off putting for me but may be for other customers. I was however immediately offered assistance and shown the sleep match before being showed several mattresses. On leaving the store, I was told by one staff member that by ordering in store, they would give me a better price than online but no offer of a quote was suggested at that time. When I returned the following day, a different staff member said no discount could be applied. I visited a third time and was served by the staff member initially in the store and while she had given me the impression a discount would be applied, she told me the store price was the best price available, which was disappointing as I had been give the impression I would have a discount but I went ahead with the purchase, which was handled very quickly. I wasn't given a bag for my old mattress but suspect this should have been provided. I will have to go back in store/contact customer services to check this.

The range of beds was quite small.