Dreams - Perry Barr

It was a Saturday and you did not have enough staff on ,I was told to come back in about 20 minutes as the 2 staff that where there where serving .I would have gone to another store if I'd had time!!

The prices quoted on the web site were significantly lower than the price in store and I can't see why / where the difference comes from. The price on line was £400 cheaper than in store!

The overall time taken for the order to be placed was long

When mattress was delivered it was damaged it had a hole in the side, also noticed I was charged for 2 pillows when your colleague David said he had thrown them in free of charge.

Price was competitive and the staff were friendly and knowledgeable.

The colleague was training so did not know the products completely but was very friendly and would find out answers to questions she was unsure about.

Expected a lot more deals available

Friendly knowledgable staff good explanation of product etc.

The price of the product was not flexible.

Just felt a little pushed into the higher priced item - no time given alone as a couple to discuss. Also didn't really like the hard sell of the insurance product Found the item cheaper elsewhere but did do the price match service