Dreams - Oxford

Robert approached us with genuine care and a high level of knowledge. He was enthusiastic and passionate about the quality of the mattresses and helped us to make the right choice. We went above our budget but we don’t regret our decision because we will soon have the most comfortable mattress ever! We were also lucky enough to be gifted four pillows and a bouncy mattress topper which is something I really didn’t want to have to buy as well! We left the store feeling as though it was a wonderful and fun experience with Robert. We are so excited for our beautiful memory foam mattress. Would highly recommend this Dreams store and the professional man Robert who helped us to buy our mattress.

The salesman we had was brilliant and very polite, his name was Haroon.

Really friendly staff that were very knowledgable of the products and wha suited or needs

Very knowledgeable staff who guided but was not pushy and gave enough time for us to come to a decision without feeling rushed or under pressure Store was clean and spacious and had every type and option of beds to try

We had decided to upgrade our bed and mattress from a double to a King size and found the perfect bed and mattress. However during the purchasing process we became very uneasy and apprehensive about sizing and if the King size bed would fit through the house to the desired bedroom when delivered. The colleagues in Oxford Botley store informed us that we could order the bed and mattress and then change are minds on sizing if required. Once home we were still very apprehensive about sizing we called the store again and the colleague was very helpful and gave us an email for the store and asked us to send photos of the route through the house to the desired room and he would assess it to see if a King size would be to big which we did. An hour later the colleague rang us back and explained there would be no issue with sizing and of the bed and mattress and it would not be an issue when delivered to the desired room this put us at great ease and relaxed our anxiety on this. This is great customer service going above and beyond.

The store manager assisted me and he was really friendly. I normally hate going into stores as you just know they jump on you when you get in, but he was great. He really knew his stuff and was just there at the right time assisting when I needed it. I would definitely go back to the Oxford branch again and will recommend to my dad to get his new bed there! The purchase process was also so simple and he explained what he was doing as well as showing me the screen as he did what he was doing - Brilliant. Even the people next to me where telling the other colleague how helpful he was. Great store. Highly recommended and can't wait for my new bed!

St Clair, the sales assistant was wonderful. Very knowledgeable, friendly and put us at ease. St Clair explained the options so clearly that I have recommended my father go and visit him as well. Please send our thanks to him.

Excellent attention to detail and very friendly

Excellent service st clair

Great service. The whole process made sense. Offered bottle water. The options available were talked through very well.