Dreams - Oxford

sales person advised me there is a £40 charge to take away old mattress. i said i will not pay that much and he said he could discount it for £20. I decided i wanted a bed, started to process the purchase, and the salesperson then told me i have a choice to make. He could give me a mattress protector worth £35 for free, or I could pay for the charge of taking the mattress away - the choice is mine to make. I said i would take the free mattress protector because i knew the fee for the mattress was now £20. The sales person then offered my 6 year old daughter a free pillow as a gift for her. Then next thing he is giving us a pack of 4 pillows for free gift. He then told us it would be good to get the bed cover for the mattress for £85.00, which we agreed. This all was then paid for, but we were not given a hard copy as he said it would be sent via email. He just showed me on the screen and we left because i assumed all was in order. later when i checked the sales email i saw we were charged £40 for delivery, and £20 for pillows. I read the cover contract and decided to cancel the order. Went to store the next day and manager got angry because i cancelled. very difficult

i was satisfied pressed wrong button

Sales agent extremely knowledgeable and helpful. Was able to help answer all my questions and concerns. I enjoyed the experience of buying my bed, mattress and accessories