Dreams - Oxford

I would say that being satisfied is a good and being highly satisfied could be misleading the dreams assistant was very helpful and also knowledgable of the products the atmosphere was very relaxed and friendly

there were 2-week sales to service turnaround

Although St Clair who served me was relatively friendly, there was a distinct feeling of disinterest and that I was interrupting his time. When I walked into the store I was not greeted, instead I disturbed him reading his paper. Although it was quiet. I explained my situation to him, advising that I was after a new mattress but was not looking to spend a lot as the mattress will be purchased back from me from my landlord at the end of my tenancy. He showed me a couple of mattresses, but nothing that suited my needs and budget. When I left the store, I looked at the Dreams website and was able to find a good mattress at a decent price, which he failed to explain to me. He disgrungtingly showed me to a similar mattress (as you do not stock this mattress in store), and provided me with a pillow to fully test, again this was not provided on my initial visit. I have previously used the Dreams store in banbury, where the customer experience has been far more satisfactory and welcoming. I will return to Dreams in the future, but will from now on only be in the Banbury store.

I think 3 weeks is to long to wait for delivery !! & Quite expensive

The staff member that assisted me was a bit pushy, sounded like a car salesman.

The bed saodnit was ‘free Delivery’ when it came to ordering it I was told it was £9.95 down Saturday delivery as that was the only day they had free. I felt let down when challenged as why it wasn’t free as stated.

Allow there was a good choice of products available we didn’t quite find exactly what we wanted in a bed (high end quality/build strength) although found a mattress we were very happy with.

Online shopping does not give you the experience of seeing and feeling, you cannot match in reality the colour or texture, the beds we came into store for were not available and we spent less money than expected due to this.

Too much paperwork

The delivery time was longer than I expected.