Dreams - Oxford

Your employee failed to book the date properly on the computer which resulted in the earliest and most convenient date being lost

The colleague was between two minds, walking off to other customers half way through my purchase. To follow she flew through the purchase without much care for the customer, more in mind for the purchase. At the end it almost left us bewildered and confused on exactly what had happened and what we paid for, but at the same time we knew. Hard to word. After our purchase she basically left us sitting to go to other customers, you know just when the money was approved Kind of thing. Was an unusual purchase of something of great value.

Supposed to apply coupon but didn't

quite a long wait for delivery. after spending quite a lot of money you have to pay extra for the old mattress to be taken away then pay extra to have it assembled

Just the price of a bed and mattress is extortionate but everywhere is the same.

I think that the salesperson didn't explain very well the range of options I had for payment (deposit/payment term) but that's only a small issue. She seemed to want to push me down as short a payment term as possible and a 'bigger than I'd have liked' deposit..

The senior sales advisor told me to hurry up and make my mind up as they were going to close in the next 30 mins, the girl that took the order was fine but seeked advice from senior advisor who was slightly rude telling me that if I wanted to sort by interest free I needed to be quick ... unprofessional when spending £700. Previously when I looked at the bed several weeks earlier to get a price the sales assistant was willing to give me free pillows but when I returned to buy the bed she withdrew the free pillow offer but just gave me a discount. I could have easily left the shop without purchasing but as this was a present for my daughter I didn’t want to disappoint her as she chose this bed.

Haven't yet had the items delivered ,so, cannot reply

Staff were helpful but not as customer oriented as shd have been

Everything went well, I found what I needed quickly and the staff member who served me was helpful. I think £25 to recycle a mattress is pretty steep, especially as there is no mention of where/how it is recycled.