Dreams - Orpington Springvale

Service in shop was excellent but I do feel original pricing a bit expensive.

Great service. Very knowledgeable. Order was very simple. Only nine days to wait for delivery.

Staff were all pleasant & helpful and spent time discussing my requirement.

Products and good customer service

I think it really depends on the staff member - I dealt with Mariam and have in the past and she is great. Some other staff members don’t look to be doing much or know much…. I wouldn’t have placed an order with them. Lee is also very good This is the Orpington store

We dealt with Lee Baker on our visit to Dreams in Orpington. Lee was very knowledgeable and had good technical insights into all the products we wanted to purchase. Lee gave us an overview of all products and not just Dreams own brands which I thought was very objective. We did land up buying a number of Dreams own brands products! Lee never rushed us and was very patient with us especially given we had 2 highly energised little girls with us who were quite noisy!! The shop was well laid out and there were good covid safety measures in place.

Took the bed test that showed what mattress we needed. We tried lots of mattresses and the lady who served us was very informative as well as helpful with what mattress would suit us best.

The colleague was very helpful and spent a lot of time to explain everything. She then allowed us time to look at the options on our own but was available to answer questions when we needed, we did not feel pressured at any time. In these times of masks etc. we were quite comfortable.

Lee the store manager looked after us very well. He is knowledgeable and has excellent interpersonal skills.

Excellent service person who name was Lee was extremely helpful polite couldn’t have asked for better service