Dreams - Orpington Springvale

Because the one of the items was advised as not available after we had placed and paid for the order

I was very very satisfied with my visit

I was disgusted with the customer service I received. I went to the store to return two pillows which had, in my opinion, fallen far below the standard I expect of such an expensive product. I was treated poorly and told that pillows were like underwear and I should not expect to be able to return them. After pointing out that the items were faulty and I had returned to exchange them (with receipt and within a few months of purchase!) I was then told that it would cause them a stock problem to replace them and that I should have brought them back within a few weeks so that way they could have put the used and faulty pillows back on the shelf for sale!!! I was disgusted with this!! I asked both members of staff if this actually happened and they assured me that it did! As after all, 'people use pillow cases don't they'. After the male member of staff sent several text messages to his manager, I finally walked away having had to pay another £69 on top of the £100 already paid to upgrade to a pair of Tempur pillows. I simply didn't trust that I wouldn't get a used pair!! I am disgusted and will be taking this up with Watchdog. I wait to hear from you. J.Robinson.