Dreams - Oldham

Honestly I was sceptical at first. I’d almost made my mind up to shop online as I like to avoid high pressure sales environments but I was wrong and I’m glad I went into a store. Cheryl was absolutely amazing. She was friendly, approachable and she listened to what I wanted and took my budget into consideration. She took me around the options that best suited my needs and explained the differences whilst I tried them out. I wasn’t expecting to find something in my price range so I was pleasantly surprised that there was several. Cheryl was honest, and rather than trying to get me to buy the most expensive option, she made it clear that my comfort was more important. I narrowed it down to two and she gave me some time to try them out for myself. After a nice conversation I chose a mattress, some pillows and a mattress protector. The order and payment service was quick and simple, and I will be expecting my new mattress in just a few days time. Brilliant service all round and Cheryl made the whole experience hassle free and enjoyable.

Very nice staff and very helpful

Customer service was excellent. Lovely 2 ladies in store. Our sales assistant was highly knowledgable and showed us everything needed to make our choice. Couldnt recommend her highly enough. We just cant wait now for our delivery.

Rebecca was professional and friendly

Cheryl was really helpful

Kat at Oldham dreams was extremely helpful on the 2 occasions we visited. Very knowledgeable and friendly and we didn't feel any pressure to purchase at the time. Howard was also very friendly when we returned to make the purchase.

I took my 90 year old dad to buy a new mattress. The sales assistant was very helpful and mindful of his needs, the mattress he chose was a fair price and he also bought a pillow whilst he was there. I was aware the as he is at high risk for COVID that the store was not busy and very few people were there and the staff observed social distancing. Overall we were very pleased with our visit and purchase.

Cheryl in the Oldham branch was absolutely outstanding. From the minute we walked through the door she offered her support and expertise. Immediately made us feel at ease and welcome in the store with a small gesture of a simple bottle of water. We then went through the bed analysis machine and we then proceeded to try all of the different mattresses that were recommended. With each mattress Cheryl showed a fantastic knowledge of the range, with a bit of personal opinion in each section, which was very reassuring when making a large purchase. We trusted her opinion and her advice as she was a very loveable and felt more like a family member helping us through a decision. Cheryl is the number one reason we would recommend any friend family or stranger on the street to visit Dreams at Oldham!

The customer service assistant who dealt with us had a very friendly, positive and professional approach. The browsing and ordering process was both very satisfactory and smooth. The level of customer service was exemplary and the team are certainly a credit to the company.

Spent time identifying our needs and recommendations for best product for us.