Dreams - Oldham

I visited the store tree times over a five days. First with my daughter, then with my son and his wife and also with my husband. Each time the same member of staff dealt with me (Cheryl). She was so friendly and helpful but i felt no pressure at all to purchase. Cheryl took the time to answer all my questions and offered her knowledge and advice. She was just as helpful when I wanted to purchase a bed and mattress for my daughter and then my son and his wife. I was so impressed with her service I did not bother to look at any other bed shops but bought straight from Dreams.

From the minute we walked through the door the sales lady 'Ikra' approached us asking us if we required any help. Our initial intention was to buy a hypnos bed. Straight away she asked if we would like to try the 'sleepmatch' . We agreed to this as we both had unusual sleep patterns and back & neck issues. She explained clearly how this worked. This came up with approx 5 beds to try. We tried them all. This also included our original choice of Hypnos. However to our surprise the Tempur was by far the most comfy. She then showed us the options for the bed base. We asked if we could upgrade to the fully lift up bed as we needed storage which she showed us. She then asked us to choose our pillow. We got back on the bed and tested both options. After everything had been chosen we sat down to place the order.ikra was extremely helpful and asked if we would like tea or coffee. From start to finish the service was exceptional and they even offered to take our old bed away when they deliver. We intended spending about £1200 however ikra was very knowledgeable and totally upsold us to the tempur. Very happy & we cant wait to reveive our new bed!

Iqra was lovely and really helpful throughout my purchase :)

Pleasant members of staff, not only helped me but helped eachother

The assitant name ikra from your branch in elk mill retail park could not have done anything more to make my visit more pleasant very professional and smart made me feel at ease right away so it was an easy decision to buy your product thank you

The member of staff Becky at the Elk Mill store in Oldham was very attentive, knowledgable and friendly. Could not have asked for better customer service from her.

Kathryn the sales assistant suggested that we have the "bed test" to determine which level of comfort was suitable for us. This was extremely useful as we had no idea of which mattress would suit us best. We then tried the recommended beds and decided on the mattress for us. This was then ordered, delivery not for another week yet.

We were assisted extremely capably by Rebecca who was very friendly whilst highly professional, her product knowledge could not have been better and her help in choosing the right mattress is very much appreciated by both of us. Please pass on our thanks to her.

Becky was fab. She knew the products inside out, was very friendly and also sensitive to my disability. She didn't overly pressure us and made the experience very comfortable.

was simple to get what we wanted and the sales girl knew what we were looking for and was very helpful