Dreams - Nottingham 2

Very good customer service. Cleanliness of store & good social distancing.

Because my bed frame will arrive 8 weeks time!? I think that’s long time for waiting!?

Customer service e agent was fabulous, however it seemed her manager was trying to push her to make more of a sale over the phone. Made me feel uncomfortable as they wouldn’t let her do her job properly. However the lady who served us was amazing would highly recommend her.

We knew what we were looking for, was allowed time to try out the mattress, but there were a lot of optional extras offered that brought the experience down slightly.

Knowledgeable and friendly sales team. Shop with large products available on display, enabling easy product comparison.

no issue at all, friedly and well informed staff.

I expected Dreams to be high quality and to help me find what I needed, Pam, your sales assistant was fantastic and I had a great experience. I didn’t rate as highly satisfied as I expected this high level of service from Dreams and I wasn’t disappointed, you delivered to my expectations which was, to me, spot on - thank you :o)

I was highly satisfied by the experience in store. However the cost of products was very surprising

Overall experience was great - in particular, advisor was helpful, knowledgeable and approachable. Whilst the original bed frame we wanted wasn’t in stock and wait time was quite a while, the alternative worked well for us. The deals available in store were also very welcome. Hopefully the products will be just as good when they arrive. The store ambience could be improved (it feels a little factory outlet at the moment) but a few well placed soft lighting should solve this!

I was very satisfied with the help we got from Roshan he was great