Dreams - Nottingham

Staff were very friendly & knowledgeable, gave us all the information then left us to look around try out beds and make our choice without crowding us. As soon as we had decided assistance was available to process our order. Very efficient.

John, the store assistant was great. He was very knowledgeable, funny, friendly and made us feel completely at ease. We like the machine that helped us chose the right bed for us and John recommended 5 different ones for us to chose from. He made us very comfortable with some Tempur pillows (he's a very good salesman as we ended up buying 2 of them) Overall we had a very enjoyable experience.

Content in the store and the staff, up selling but doing it with the customer in mind, All factual information to give me a more informed choice. No negativity what so ever the team themselves seemed to work together as well which was important. The caramelos were the added bonus, lol.

We were allowed to look around before being asked if we needed help. Aimee was very helpful and knowledgeable.

Excellent customer service, Jodie and John both very helpful.

Buying a new bed is a major purchase and one which you don’t want to get wrong as you spend a third of your life in bed. We knew we needed to buy a new mattress because our current one is causing us back pain. We were helped by Aimee who was brilliant. She took time to listen to our needs and made recommendations to us. She showed us the machine to use to recommend the firmness. She was very friendly and patient and didn’t mind as we wandered round the store trying lots of mattresses. She had just the right balance of helpfulness and also leaving us to try stuff by ourselves and not crowd us out. We bought a Tempur mattress in the end and were quite confused about the different types but Aimee has excellent product knowledge and was able to explain them to us. Aimee even went the extra mile by helping me to judge whether or not my spine was lying straight on the different options.

From entering the store to leaving we were given full attention by 2 members of staff, offered a drink and their knowledge of the products was excellent

Lovely man knew where to find everything and even offered a cup of tea.

Jodie the assistant was very helpful ,and did not pressure us.She was pleasant,knowledgable,and very efficient with the payment procedure.

The salesman seemed very knowledgeable, courteous, and patient