Dreams - Loughborough

We were unsure of what was best for us. We were approached by a member of the team who asked if he could assist his name was Richard, He was simply amazing from start to finish , listened and assisted us we our needs

When we came to visit the Dreams store,we were making an initial enquiry,the same assistant dealt with our purchase in a friendly, knowledgeable and professional manner.

Chris was very knowledgeable and helpful. He was friendly and made me feel at ease

Everything was made so easy even given refreshments

Excellent service and understanding sales.

Apprehensive when we first arrived, as you do not want to be 'jumped on', but actually, once we had settled, the help offered was exactly what we needed. We moved around the best options very quickly and are so far (obviously not arrived yet), very happy with the selection we made. We were not pressurised into extras, but when asked about, I felt we were led to the best options and not just the most expensive. Spent more than we had envisaged and also did not visit any other stores, but this was mainly down to our satisfaction with the service.

Customer service was excellent no pushy sales people just a very pleasant experience. What I thought would take forever to choose a mattress was all done within an hour.

Good knowledge on products which helped us make a decision quickly. Good quality products.

Very knowledgeable staff.and very friendly

very professional and friendly service