Dreams - Leeds Crown Point

It wos very good servic

Firstly, the process of collecting my details for the credit check was taking every so long as your computers were down. Furthermore, one of your staff failed to submit the information successfully and had to contact creation.co.uk and I had to provide all my information once again over the phone. The process took around an hour and I was with a toddler. I contacted you early in the morning today to make you aware that my mobile was not working and that, should you need to, you should contact me on my house phone. I was assured that it wasn't an problem. According to your brochure you should have contacted me before 10.30. I rang Dreams and was given the number of the delivery company. The person who I was talking to left me on hold for just under half an hour. He informed me that they had sent a text message to my mobile stating that my bed could not be delivered due to the severe weather conditions. The snowfall today was very short, it is not classed as a sever weather condition and there was absolutely no snow on the roads. Due to the fact that I was assured that I would be receiving my new bed today, I have taken my old one out and now we have nowhere to sleep tonight.

It was not made clear to us that there are no returns before signing, we were rushed into it and will now not only not shop with dreams again but will actively be discouraging everyone we know from shopping there. The savings you make denying customers returns will not outstrip the bad press you receive. It's very dated, awful customer service.

we were highly satisfied with the service, not sure why this box has appeared