Dreams - Leeds Crown Point

I was satisfied . My visit wasnt anything outer the ordinary

I was satisfied . My visit wasnt anything outer the ordinary

Your system is ancient. I had entered the store on Wednesday and the store manager served me. I showed a link to the product online and gave an SKU code which found the item. However this showed a different image to what I was ordering. When I returned on Friday. I gave an SKU code again and the assistant typed underscore instead of hyphen. So she couldn’t find the product and when I pointed this out she ignored me and just asked for a description. Your system then tried to add £24 am delivery charge. So she didn’t know how to remove it so suspended and completed on another till. On both occasions when I walked into store I was the only person in. And staff were sat at their desks. And the choice of kids beds was woeful. The system needs a massive upgrade.

The store was extremely hot with no air conditioning. The stock was not held onsite so had to order and wait. Store looked a little cluttered.

the service from Roree was ok

There were only 2 desks at the dreams store I went to, after I had chosen my bed your colleague advised me to take a seat until a desk became available to process my purchase. Whilst I was waiting a customer that came after me was allowed to jump the queue which meant I had to wait even longer. Also the other customers that made a purchase were given free pillows but I got NOTHING!!!!

Wanted to charge me for delivery. Said we would collect. Told us it was in Warrington and would not deliver to crown point store. Offered to go halves with the delivery. I suggested ordering on line how much would it cost. He then looked rather sheepish and said oh ok free of charge delivery Obviously on line was free delivery. Just feel like we were being conned. Felt like he thought we didn't know about online ordering. If we weren't in a rush for the bed would've gone elsewhere. WILL ENTER THE COMPETITION BUT IT WILL PROBABLY BE REJECTED DUE TO OUR COMMENTS

I expected delivery to be free. As we had spent over £700 I expected the matress to be delivered free of charge.

I bought a bed from Bensons previous and they put the bed together at no extra charge. Also they explained how to look after the mattress as in turning etc with a paper pack information included. The assistant seem to be more bothered in selling extras like insurance and bedding. ?????

Poor service from so called store manager. Had to go up an down the stairs to talk to her, seemed more interested in talking to others coming through the door when we told her we were wanting to buy. Had to wait at computer for her to come over. Her IT skills were then lacking when processing our order and it took much longer than it should. Needs retraining