Dreams - Leeds Crown Point

I had to go over to the desk to ask for assistance. Previously when I had visited to purchase a bed somebody came over to me to ask if I needed help soon after I had arrived in the store.

Generally satisfied, highly satisfied would have been achieved if the sale had been across the board.

Never give top marks as there is always room for improvemnet

First time in the shop , nothing to compare it with .

I knew what product I wanted and came in to order it. Thatvwas all done very well. I don't think an experience like that on any store will leave me highly satisfied, just satisfied.

One of the colleagues was quite pushy. The other one was quite nervous.

my receipt I was given in store shows that the old bed will be removed but the email receipt stated it was not ordered????? I sent an email asking for clarification as I paid for removal of the old bed but have had no reply.

You prices are high, even in a sale. Also you do not carry natural fibre pillow top mattresses. Within these limitations, the individual store and Helen, the sales assistant did as much as possible to help me and I was highly satisfied with that. My dissatisfaction would be directed at a higher level of the company.

The bed hasn't arrived yet so I can't fully comment on my shopping experience.

Once we had decided on the product we wanted to buy there was a delay in being able to place the order as both 'tills' were in use (with other people also waiting). Staff were excellent in offering drinks etc, however it would have been more beneficial if there was at least one more computer available in store.