Dreams - Leeds Crown Point

We visited straight after looking in Benson's store where we got repeatedly pushed to buy a bed frame despite saying from the off, saying WE ONLY WANT A MATTRESS! Then we were left alone with no further assistance. Pretty useless. I told Darren this when I entered the store, and was pleased to be greeted properly instead of jumped on for a hard sell. He made us a cup of tea, and talked us through the Dreams equivalents that we had hastily jotted down from the competitor's store before running away. He explained the products and how their inner structures work, showed us what we were looking for, gave us some pillows and then left us alone to try out his recommendations. He was always available and really helpful when we had questions. We bought the mattress we liked, which he and his colleague highly recommended for our needs. The sale was easy and clear, and we were especially pleased with the price and that store offers removal of our old mattress on delivery. Darren even threw in some pillows as an upcoming wedding gift. Can't wait for our new bed to arrive! Great service, and I definitely feel like I can come back with any queries without worrying.

The assistan Darren was very attentive without being pushy. I had been worried that I would be pressurised into buying a mattress with which I was not wholly comfortable. Darren however listened to my needs and showed me all the matresses he felt met my requirements, however he did not restrict my options and was patient and even seemed genuinely keen to ensure I bought the mattress best suited to me, I felt had I not been able to reach a decision, that would have not been a problem and I would be welcome to return any time to try again. He also makes a good cup of tea. All in all a good experience, hopefully delivery will be equally problem free.

Friendly staff Explained about the beds Didn't seem to mind us taking our time Offered different pay methods Met the ceo Mike logue at the time of visit spoke to him

The overall service and understanding my needs were excellent. The staff were very polite and friendly.

I bought most of my furniture in Dreams for my new house. All these items are very close to my requirements and affordable price range. I am happy with assistance and guidance provided by the Dreams staff.

Wonderful service we were left to browse but help was available if we needed it. I'm very happy that I found the perfect bed due to the help and care given by the staff.

Even one a busy bank holiday, got all the help I needed to make the right choice of mattress for me.

very friendly staff

The store assistant was polite and very helpful, he was knowledgeable and did not attempt to sell me an item that was expensive or did not suit my needs.

We werent hounded by sales person he helped when we asked and had me try a couple of beds before i bought and explained the difference etc of mattresses