Dreams - Kidderminster

Very friendly knowledgeable about product exactly what we wanted

I have to say it’s been a long time since I received the quality of service from Becky and Kodey, that I had on my visit to your store. Becky was extremely helpful and started off by asking me all about my sleep preferences and then offered me the Sleepmatch service to help identify the best mattress. She offered me bottled water and a cup of tea, not expected at all! When there was a problem uploading my finance documents, Kody assisted and sorted the problem out very efficiently. I was also offered different pillows to try and ended up purchasing a new memory foam pillow, which .I have to say is fantastic. These two girls are a credit to your Company!

The store manager was very knowledgable and explained everything about the mattresses we were looking at and explained things to us that we didn’t know. He was extremely helpful but not pushy which we appreciated and could look around without being pressured which we do not like. All in all a good experience at the Kidderminster store.

Josin was very knowledgeable and showed us the beds most suitable to our requirements. After trying several beds we soon made our choice. We had been to another store prior to Dreams and they were not in the same league as your store and most unhelpful. Nothing was too much troubled for Jason and he answered all our questions. Social distancing was well adhered to. We look forward to having our new mattress and a nice comfortable and restful sleep and some lovely dreams!

The sales assistant was very helpful and gave me the confidence to accept the knowledge she gave me. This is the second time I have purchased goods from the Kidderminster branch, very friendly and helpful.

I felt that Kodey the sales assistant really cared about getting the best mattress for me in my price range. She was charming, attentive and knowlgable. I will recommend Dreams and Kovey to all my friends and if I visit Dreams again it will be Kovey I ask for.

Your assistant Brandon was very helpful and polite

We were treated very courteously at the Kidderminster store & the person we dealt with was very knowledgeable & took time with us, explaining the difference between products. He was also very friendly & easy to deal with.

From the moment myself and my wife walked in the store we were treated with respect, and was given very good advice from your team. Given very knowledgeable advice and at no point felt pressure to go for a mattress that we didn't like , will definitely recommend to friends and family.

I went to a different store to VIEW the MATTRESS and was greeted by Chris who new that I was going to purchase from another store but he still looked after us very well. Chris is Oldbury branch and my purchase is coming through another branch. Via a Staff member Kodey