Dreams - Hemel Hempstead

The new Hemel Hempstead store was nicely laid out and the experience felt very personal. Rachel our assistant was extremely knowledgeable about the type of product that I was looking for. Also very personable and we never felt rushed to make a decision. All in all what started with me browsing towards possibly buying a new mattress ended with 1 happy customer purchasing a top of the range tempur mattress.

Staff friendly and knowledgeable, didn't breath down my neck pushing a sale, offered refreshments, straight forward ordering procedure.

Excellent customer service, knowledgeable staff understanding our needs. Quick administration when placing the order.

It was refreshing to have someone who wanted to help and not just take your money!!! Well done to the staff at the branch.

John (store Manager) was super helpful, great salesman but very understated in his style which was lovely. Given a cup of tea! Talked through various options for mattresses with me which made my decision easier to make. Ended up buying a bed, mattress, pillows, duvet etc. Very friendly and helpful. Thank you!

The products were quite expensive for what we were expecting to pay however the staff made the experience worth while.

The reason I was not highlighted satisfied is because the bedframe was out of stock and despite the teams members best efforts using multiple methods to obtain a timeframe for delivery they were unable to. I do understand that Covid has played a part in this.

I was satisfied with all that occurred, staff were friendly and helpful etc... I just think 'highly satisfied' is somewhere way up there... I wouldn't often use the expression when commenting on something! Maybe I'm too fussy, I don't know... but I haven't any complaints anyway!

To be highly satisfied is quite unique - I/we were very satisfied with the serve given and knowledge of your colleagues, but highly satisfied is a high bar to attain. In addition I have yet to receive my item - was everything your employee told me true is yet to be seen.

helpful friendly and relevant service. Not too pushy. good product knowledge and honesty. able to order, pay, fix delivery and take away mattress in one visit.