Dreams - Haringey

I would have liked to see more variety of products, e.g. a daybed with trundle.

When we first arrived we were not really taken seriously I think. We had a toddler in tow who wanted to try all the beds. Once staff realised we were in the market for a new mattress they were very helpful. I was offered a cup of tea only once the order was complete and we were leaving.

I would like the delivery to be faster.

I should have allowed myself more time to choose a bed, instead I only gave myself an hour before closing time. Despite this I was not rushed out of the store.

We visited dreams after having a look at the sales online. We had a particular mattress in mind which we couldnt find. It was a bit confusing which items arw on sale and which arent.. there should be a nice sign that these particular itemsnare on sale. Nevertheless we bought something completely different and we are satisfied with our purchase.

I couldn’t find the exact headboard I was looking for. The colour and the buttons aren’t particularly reflecting my taste. Also delivery date is absurdly long so we had to pay an additional £10 for an earlier delivery.

Only because I have to wait a month an EVE mattress

Run down shop. Placing an order took some time

We knew what we wanted, and we explained this clearly to the staff member (who was generally absolutely great). However, there were several up-sells going on which were awkward, uncomfortable, and not helpful in getting us what we wanted. Had we wanted new pillows, for example, we would have said. I don't blame the staff member. I actually felt sorry for him when he was called away by his manager to return with some extra pillows we might want to "add".

Getting to and from the Dreams store is a bit of a hassle as the car park/traffic layout is so awful I would avoid going back to that retail park ever again if it can be helped. It's not Dreams fault, but is puts a downer on the whole experience as by the time you get there you just want to leave asap to then sit in traffic because you know it will take ages just to get out the car park. Also the gym above the store makes for a lot of banging noises- which is not ideal when you are with someone who is anxious at the best of times.