Dreams - Grimsby

Malc at the Grimsby store was absolutely fantastic, he understood all my health needs which was leading me to purchase a new bed, he was extremely knowledgeable about products which helped us choose the items a lot easier as our needs where met throughly. He was patient, kind and offered us a drink. He was not pushy or forceful in anyway it was like shopping with a friend. Overall it was a great experience and I we cannot wait to receive our order

When entering the store a staff member greeted us and asked our needs. She straight away put us on the machine to find which sort of mattress was going to right for us. The store was busy, so she left us for 3 minutes while the program finished. She just went over to tell another couple that had just walked in that someone will be with them, at this point we had the manager come to us. He introduced himself as I believe the lady couldn’t get away from the new customers for a short while. The manager took over with excellent service. Went through 3 or 4 mattresses until we found the one we liked. Then the assistant came back to us to complete our transaction. The service from both the manager and the other member of staff was fantastic. I couldn’t of asked for better service.

Our store assistant was wonderful and took time to ensure we got the product we required (it was Grimsby store and Malcolm)

From booking our appointment online, all the way through to purchasing our new mattress your service was first class. The store in Grimsby is lovely and clean, the range of beds is huge, and the staff are brilliant.

First class customer service. Not too overbearing, listened, advised and then gave us time to view. We felt no pressure and the whole experience was great fun.

The staff were very attentive, without being "pushy". They greeted us on entry and asked if we were happy to look on our own or if we wanted to discuss what we would be looking for. When we were browsing, the gentleman was on hand to answer all of our queries and even provided us with diagrams of dimensions and information print offs, then leaving us to discuss as much as we needed. The assistant who helped us place our order was very knowledgable of the products as well as discussing all of the flexibility that dreams offer, as we are young first time buyers this was very important to us. We had visited the store several times before this to look at beds and the store manager was incredibly friendly on every occasion, he catered very well for my partners accessibility needs due to being a wheelchair user. Even going as far to rearrange displays to allow for easier access. Overall we are very happy with the experience.

No pushy salesman and well looked after

Enjoyed the sleepmatch machine, tried several mattress to find one that was comfortable for me and partner. Explained the choices clearly with regards headboards and storage options

Very friendly staff who made me feel very welcome and helped through the process. They went above and beyond to help wherever they could.

Nothing was too much trouble. We experienced the 'dream machine' to help us decide which type of mattress would suit us, then we tried all of the suggestions before settling on the one we found most comfortable.