Dreams - Exeter

We were served by a gentleman named Kane who was extremely helpful, kind and also humorous. Although not disclosed to him but alluded to, my daughter has a sleep disorder and is autistic. As she explained the difficulties she was having with sleep and her anxiety he listened attentively and was very kind. My daughter had a wonderful experience at the shop. We chose from the tempura range and I was surprised how quickly the mattress will be delivered. My daughter is very excited about its arrival as she found it incredibly relaxing and calming lying on it.

Excellent advice, adequate time taken discussing requirements, clear explanations of products and finance availability.

Customer assistance in the store was excellent (Dale).

Professional and helpful staff with good product knowledge. Good range of products on display

j aciae served us and was just the best

Kane was clearly very knowledgeable about the product range and we both felt he had our best interests in mind.

friendly staff very helpful and cheerful

The lady there was very helpful and good on the knowledge of the products. They supplied pillows to test mattresses. Used the sleep match which was brilliant. Given drinks to take round while we choose the right mattress and base.

Dealt with by an attentive lady who was pleasant and easy to talk to, supplied all the information we required that resulted in us placing our order. She was a little stressed however because she was on her own, with another customer also seeking attention. We appreciated how all the information we required was clearly displayed allowing us to browse before needing assistance.

We were immediately felt welcome. We explained what we were looking for and Kane explained much about beds and mattresses that we never knew! He went out of his way to ensure that we were looking at the right items but he did not pressurise us in any way. He just wanted us to see for ourselves what was best for us. He answered all of our questions and gave us his professional views. At decision time, he suggested that we may want to go away and think matters over or even visit other stores. We did go away and think matters over but decided that on the advice given, we felt very comfortable and we returned to conclude the purchase. Excellent !