Dreams - Edmonton

1) We were able to tests several beds, advised to us by first using the bed/ sleep analysing machine. 2) We are moving house so one really important point was the ability to move the delivery date if there is a delay in buying our house. 3) I feel like we were really taken care of by the staff member who helped us. He was not over attentive but we didn't have to look far for him to meet our eyes and then come over to help us; once we had finished testing out beds.

I liked the setup in the store, the testing for the right mattress, whether it works or not.

Berkeley very friendly & helpful - also other colleague in store (sorry no name) explained differences in each mattress looked at - store very clean not sure what covid rules are in store but what did see happening was organised & well thought out. Given good choice of delivery dates & explanation of what happens. Only negative was want to charge for disposing of my old mattress which I declined (cheaper to get local authority to collect) but obviously this is a Company decision & not salesman.

He was so friendly and helpful. And the everything in store is high quality

Wendy ( I hope I got the name right) was lovely we started by using the fancy bed thing to assess the type of mattress I needed and she asked my budget. We tested some beds and found the perfect mattress for me. Which by the way I love. I’m happy I took the time to go into a store to find what I needed than to blind buy online

Berkeley the assistant was very helpful

Great customer service from Bekele

The lady who served me was a representative of Edmonton Community. She instantly understood my needs and gave me options and I made the decision. She was polite and had good communication skills. At the end of the transactions, after she had given me the receipts she asked me if I wanted a cup of coffee. This was a good gesture.

Throughout the whole time I was there your colleague (guney) was there and answered all the questions we had. He was very helpful and we got the right bed that we need with the help he gave. We were given Coffee and water which we found very nice, warm and welcoming. He was kind, approachable, respectful, patient and came up with other solutions when my daughter didn’t like another bed. We found the right mattress bed etc and we will definitely be coming again for myself and my son. I will definitely bring someone else along with me and tell others on how good it is. We had a amazing time at dreams Thank you.

Excellent customer service representative by Mr. Bekele.