Dreams - Edmonton

The person who served me was very knowledgeable with the products which I was interesting in. He was very friendly, and made me feel very secure in placing my order. He demonstrates high level of people and customer service skills very friendly offering us a drink and explaining everything we had ordered before payment ensuring g we were happy with the products answer asking if he could be of any other help to us. Explained in details what I should do if I had to change my order and the time and dates I should do so. Overall I was very impress with Levent efficiency and willingness. And the factthathewas wearing a name badge.

Mr Eugene Adjei was very helpful and knew exactly what I needed really happy with him so thank you

Friendly and knowledgeable staff

I was visiting Edmonton's Dream store with my mother who has both physical and cognitive disabilities. On arrival my mother was greeted with a smile by a staff member who introduced himself as Eugene. I was initially unsure if Eugene would understand my mothers situation and need however he listened to my mum and was patient as she communicated what she was looking for and her health teams concerns. I personally was put at ease with how he gave my mum his full attention actively listening by nodding his head, maintaining eye contact and asking at the right times question to see if he understood. He also offered us refreshments and advised mum to try a massage in the on site massage chair. In the end we were humbly advised that we didn't need a mattress! this initially took me by surprise. Eugene had given us his honest professional advice rather than coercing us to make an unnessary expensive purchase on a mattress. In the end we purchased a thempurr pillow as mum suffers quite badly from hot flashes. Eugene ensured we were making an informed decision and wanted to help mum test using it prior. I would like to end extending a thank you to Eugene. You made us feel valued.

I was able to lie on the beds and see how comfortable they felt as I suffer from lower back pains

The agent who servicing me today was very helpful and knowledgeable of the products. Belele demonstrated this during my visit and I was very happy to add more items on my shopping bags. I might say his customer service skills is high, he knows how to persuade customers. He needs to keep it up. Thanks

FROM START TO FINNISH' WE WHERE EXCELLENTLY GREETED INTO YOUR STORE BY LEVENT AND EUGENE AT YOUR EDMONTON BRANCH THEY, THEY PUT ME AND MY WIFE, STRAIGHT AT EASE, THE MADE US A CUP OF COFFEE, & A HOT CHOCOLATE THE TOOK TIME, AND EFFORT TO MAKE US FEEL LIKE, WE WERE'NT JUST A NUMBER, BUT A VALID CUSTOMER, NOTHING WAS TO MUCH, FOR ALL YOUR STAFF, THEY ARE A GREAT TEAM, THAT WORK TOGETHER TO GET THIS GREAT CUSTOMER EXPERIENCE TO- GETHER, I AM SO GLAD I PICKED DREAMS TO BUY MY BED, IT WAS DELIGHTFUL, NOT BEING RUSHED, AND IT MADE YOU FEEL LIKE, THEY REALLY VALUED OUR CUSTOM, CUSTOMER SERVICE LIKE THIS IS VERY HARD TO COME BY THESE DAYS, BY THE TIME I LEFT THE SHOP, I DID NOT FEEL I WAS JUST DOING A MUNDANE CHOREOF BUYING A BED, I FELT I WAS PART OF YOUR TEAM, ENTERTAINED, AND NOT RUSHED, TURNED A MUNDANE CHORE INTO A DREAM SHOP, THANK YOU GUYS, YOU MADE ME AND MY OLDMAN, VERY HAPPY .

Very friendly welcome, the best I have ever received in any retail shop I have been in. Eugenemail was polite,funny and very efficient.great recommendation too

The advisor were polite and efficient. They knew the products. The time we spend in the shop was not too long.

Friendly and knowledgeable and readily available sale man.