Dreams - Edinburgh - Straiton

Was Given a warm and friendly greeting as soon as I entered the store, was asked what type of bed I was looking for in particular and directed to a choice. I was given some time to browse on my own (rather than being followed and pestered) & when the assistant gauged I was ready to query the products she asked how I had got on, I explained a bed I had seen on the first floor Which I couldn’t remember the name of and began to describe it .. in which she told me the name of it instantly. We discussed sizes and colour and I asked the different between the slats, she showed me under the mattresses and explained the differences by sitting on the beds and how they felt in comparison. We went through a very quick overview of my needs / including delivery slots,/ building of the bed by reliable in store staff and the added protection / Infection control measures were thorough including the use of hand sanitiser after handling the card payment machine and screens. A very quick and painless purchase with friendly conversation from the assistant and her colleague while I placed my order.

Was Given a warm and friendly greeting as soon as I entered the store, was asked what type of bed I was looking for in particular and directed to a choice. I was given some time to browse on my own (rather than being followed and pestered) & when the assistant gauged I was ready to query the products she asked how I had got on, I explained a bed I had seen on the first floor Which I couldn’t remember the name of and began to describe it .. in which she told me the name of it instantly. We discussed sizes and colour and I asked the different between the slats, she showed me under the mattresses and explained the differences by sitting on the beds and how they felt in comparison. We went through a very quick overview of my needs / including delivery slots,/ building of the bed by reliable in store staff and the added protection / Infection control measures were thorough including the use of hand sanitiser after handling the card payment machine and screens. A very quick and painless purchase with friendly conversation from the assistant and her colleague while I placed my order.

Was Given a warm and friendly greeting as soon as I entered the store, was asked what type of bed I was looking for in particular and directed to a choice. I was given some time to browse on my own (rather than being followed and pestered) & when the assistant gauged I was ready to query the products she asked how I had got on, I explained a bed I had seen on the first floor Which I couldn’t remember the name of and began to describe it .. in which she told me the name of it instantly. We discussed sizes and colour and I asked the different between the slats, she showed me under the mattresses and explained the differences by sitting on the beds and how they felt in comparison. We went through a very quick overview of my needs / including delivery slots,/ building of the bed by reliable in store staff and the added protection / Infection control measures were thorough including the use of hand sanitiser after handling the card payment machine and screens. A very quick and painless purchase with friendly conversation from the assistant and her colleague while I placed my order.

Was Given a warm and friendly greeting as soon as I entered the store, was asked what type of bed I was looking for in particular and directed to a choice. I was given some time to browse on my own (rather than being followed and pestered) & when the assistant gauged I was ready to query the products she asked how I had got on, I explained a bed I had seen on the first floor Which I couldn’t remember the name of and began to describe it .. in which she told me the name of it instantly. We discussed sizes and colour and I asked the different between the slats, she showed me under the mattresses and explained the differences by sitting on the beds and how they felt in comparison. We went through a very quick overview of my needs / including delivery slots,/ building of the bed by reliable in store staff and the added protection / Infection control measures were thorough including the use of hand sanitiser after handling the card payment machine and screens. A very quick and painless purchase with friendly conversation from the assistant and her colleague while I placed my order.

Paula was absolutely phenomenal. Honestly the best customer experience I have had in a very long time. She really made my day. We were in the shop for nearly 2 hours and Paula guided us through everything with her expert knowledge. Paula welcomed us into the store with a big smile and a squirt of handgel. After stating that we had no idea what to buy, she helped us find the best fit for us. We started with the very clever Sleepmatch, which paired with Paula's expert knowledge of the products in store and patience with us trying several beds a million times, we found our mattress.

Paula was absolutely phenomenal. Honestly the best customer experience I have had in a very long time. She really made my day. We were in the shop for nearly 2 hours and Paula guided us through everything with her expert knowledge. Paula welcomed us into the store with a big smile and a squirt of handgel. After stating that we had no idea what to buy, she helped us find the best fit for us. We started with the very clever Sleepmatch, which paired with Paula's expert knowledge of the products in store and patience with us trying several beds a million times, we found our mattress.

Paula was absolutely phenomenal. Honestly the best customer experience I have had in a very long time. She really made my day. We were in the shop for nearly 2 hours and Paula guided us through everything with her expert knowledge. Paula welcomed us into the store with a big smile and a squirt of handgel. After stating that we had no idea what to buy, she helped us find the best fit for us. We started with the very clever Sleepmatch, which paired with Paula's expert knowledge of the products in store and patience with us trying several beds a million times, we found our mattress.

Paula was absolutely phenomenal. Honestly the best customer experience I have had in a very long time. She really made my day. We were in the shop for nearly 2 hours and Paula guided us through everything with her expert knowledge. Paula welcomed us into the store with a big smile and a squirt of handgel. After stating that we had no idea what to buy, she helped us find the best fit for us. We started with the very clever Sleepmatch, which paired with Paula's expert knowledge of the products in store and patience with us trying several beds a million times, we found our mattress.

Service was very friendly great product knowledge and fully understood what we were looking for.

Service was very friendly great product knowledge and fully understood what we were looking for.