Dreams - Edinburgh - Straiton

We would not have had as good an experience shopping for bedding without the support and expertise of Jav from the Straighton, Edinburgh branch. He was friendly, professional, knowledgeable and took time to guide us through the various options and questions we had.

assistant jav was most pleasant offered us drinks,and had an answer to any of our questions.

We Went to purchase a new double bed for my son he was given a great experience and the staff were fantastic he also enjoyed the touch of being offered a hot chocolate. We felt really safe in store shopping

The assistant Paula, listened to me, gave me suggestions and support. Nothing was too much trouble and I genuinely felt like she wanted to help me and was not there to ‘make a sale’ which I hate. She was knowledgable and personable and her customer service was excellent.

We went to Dreams looking for a new bed and mattress. We were welcomed in to the shop and were given brief information about the range and delivery times and then left to browse. When we had questions, someone was at hand to help with no problem (Jennifer - Straiton store) and we got some valuable information at that point. We then asked to use the Sleep/Mattress tester bed and this was no problem. We felt totally comfortable doing this and the right measures were in place for covid safety. Jennifer was really knowledgable and we had confidence in her knowledge and experience to then go on to purchase a mattress. We unfortunately didn’t find a bed that we liked the look of at Dreams.

Greeted as soon as entry to store. Paula took us through all the processes in choosing the right mattress for my wife and I. The initial scanning seemed extremely useful in narrowing down the best choice for ourselves. After our decision to buy then all of the options were gone through with clarity. Job done.

We were immediately greeted by a lady called Steph who was very helpful . and she looked after us very well and talked us through the procedure very well.

Paula, was friendly, professional and very knowledgeable about the products.

Jen was friendly, knowledgeable but above all, not pushy. The whole experience was relaxed, and Jen could answer any questions I threw at her. She also listened properly which is important to me, as I am disabled and she made sure my needs were met. To be honest, my experience was so good, that I spent more than I intended!

Went into store, staff very friendly, knowledgeable and efficient. The beds I had seen online were on display and good selection of mattresses. Sebastian who helped me was very professional, courteous, efficient, helpful. Delighted the order was organised in ideal delivery date