Dreams - Edinburgh - Straiton

We had a fantastic lady serve us (Paula). We didn’t have a lot of time to be in store but she made the process so easy and smooth and gave us lots of information about the different mattresses available. Paula really took the time to make sure he had all the information we needed and we will definitely be back to buy our bed!

Staff were friendly and helpful but they also gave us plenty of time to make up our mind without any sales pressure

Great customer service

Colin, the store manager, was very knowledgeable, friendly and understood our needs while giving us options we hadn't considered. The purchase was dealt with quickly and we were offered refreshments while we waited. A very enjoyable experience and delivery was offered within the week.

Friendly welcome when we arrived and not too pushy. When we were ready for help, the salesperson (Lucy) looked after us very well. She listened to what we needed and showed us options. We experienced the mattress profiling and tried various mattresses until we found what we needed. Lucy was very patient and very knowledgeable about the products. The order process was pretty painless and the lead times were surprisingly quick. Lucy explained all the insurance and delivery options and we chose what worked best for us. Lucy gave us confidence that the bed package we had chosen was right for us.

Sales assistant very friendly and knowledgeable for the purchase we made.

Quick friendly service with knowledgeable staff who explained everything about the product.

Friendliness and professionalism of the staff in their assistance of explaining the options available.

The assistant worked very hard to accommodate my needs

Paula was fantastic. She spent over two hours with us and was very attentive and thoughtful. Her guidance and product knowledge was first class.