Dreams - Edinburgh - Straiton

I rang the store first as we were looking for an adjustable bed for my father-in-law who is disabled. The manager was extremely helpful and suggested we make an appointment to guarantee that we would receive an assistants' full attention. He also gave me his name & that of the assistant managers name. Paula also rang when she heard my ansaphone message just to ensure that someone had got back to me & she was also extremely helpful. We have just returned from the Straiton branch having bought a bed with Keith helping us & the service was absolutely first class.

Got in with an idea of what I wanted and your staff helped deliver

I was very pleased with the way that Gary dealt with me. He was extremely helpful & very knowledgeable. Also I did not feel patronised at all. When I hit a little problem of which mattress to choose he helped me with details and information that was very much appreciated, but at no time did I feel pushed or bullied into making a decision. In fact he made us tea and gave us time to make our minds up without any interference. I never felt as if I was taking too much of his time & I felt at ease with making the decision that I did. Hopefully the mattress will be as good as we all hoped that it would be. Gary gave me a number which was B181, I hope that that helps to give him the congratulations that he deserved.

The agent was knew his stuff. Respected our budget and found us bed we were looking for with a comfortable mattress. All staff manger included helped to satisfy our children while we made the purchase. There was no pressure and the sales men didn't linger while we chatted to make our choice trying to push us towards a decision!

The staff member took their time with my wife and I, ensuring the mattress is what we were looking for and happy with our choice.

Paula the assistant was friendly and knowledgable but not pushy. Listened well to our needs and showed genuine interest. A real asset to the company 😃

I thought Paula was very helpful and explained the product and listened to our needs.Paula gave us time to try out the beds and was there when we needed her , we felt relaxed and didn't feel pushed into buying.

Simple, effective shopping experience

Great products and great service.

Found that Gary the sales person was really knowledgeable and very helpful