Dreams - Edinburgh - Straiton

3076 ratings
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Location

Unit 2a Straiton Retail Park,
Straiton, EH20 9PW

Helen L

By Helen L | 5/30/2016

A domestic tragedy (dog death) meant we had to revamp our whole bedroom. Re carpet, repaint etc so money was tight. Your colleague understood my upset and helped me select the best mattress possible on my budget, not the cheapest but the one best suited for every night use. Keith was understanding, very helpful and knowledgeable.

Darren D

By Darren D | 5/30/2016

Very helpful customer services

Charles and Aileen M

By Charles and Aileen M | 5/30/2016

We had already selected our choice online. We were able to find the chosen item quickly and your sakesman made himself available to help and answer our questions without being overbearing or intrusive. He was knowledgeable about the product and gave us sund advice in choosing a mattress for our chosen product. We came away feeling that we got what what we wanted to buy rather than what you wanted to sell. That is the way it should work. Well done.

Robert c

By Robert c | 5/30/2016

The customer service was very good. Great selection of beds .

Edith R

By Edith R | 5/29/2016

Both Frank and Paula took time to understand our needs and helped to recommend the products to suit. Alternatives were offered to allow us to make our own informed choice. There was no pressure put on us and we were given as much time as we needed to make our choices. Very knowledgeable team who provided a fantastic customer service. Our second purchase in 20 months from the same store so speaks volumes that we went back again!

Chris S

By Chris S | 5/29/2016

Could not have done enough for us. Patient as we were working out our finance. Explained in detail different mattress type and worked best type to suit me and the wife

Maggie B

By Maggie B | 5/28/2016

We were not entirely sure what we were looking for but the assistant Frank could not have been more helpful as well as having a similar mattress himself.

SamC

By SamC | 5/28/2016

We dealt with 2 different sales persons during our visit (we were there for about 2 hours as we needed 2 beds and 2 mattresses and didn't know where to start!) and both were more than happy to help us identify the sort of mattresses we need. We tried out the various types and then the sales person let us try several mattresses of our preferred type - recommending different ones based on what we did and didn't like about the one he was showing us at that time. We had almost decided what we wanted (combi with memory foam) when the second sales person suggested we might like the combi with the gel. We tried it and preferred this option. Once we had selected our items the first sales person processed the order and explained the different payment options which was very helpful. At no time did we feel under pressure to buy and their knowledge of the products made our afternoon much easier than it could have been.

Wullie K

By Wullie K | 5/25/2016

Paula spent lots of time with us,was very knowledgable about products,made us coffee and did not push us into buying

Anonymous

By Anonymous | 5/23/2016

My partner and I were first time mattress buyers but David was very helpful and informative. He discussed the different types of mattresses and made sure we had ample time to test them out and decide which one was perfect for us. After choosing our mattress he made the whole process of 'Buy now, pay later' very comfortable as he was so easy to speak too. We will definitely be back for the Pocket Plus pillows!