Dreams - Edinburgh - Straiton

The reason I was Highly Satisfied at this Dreams was not just the amazing discount we got on our mattress but because if the customer service, care and attention given to us by Frank in the store. I've never come across a more pleasant 'salesman' - and I use salesman loosely as he applied no pressure on us, the way it should be done!

All representatives were very helpful but not pushy.

First of all there was no pressure made to buy and we were given ample time and space to try various mattress and beds of our choice. They also gave the best finance option to help with the buy. Very satisfied with salesman DAVID (Straiton) advices and recommendation. Thanks, Gana

I am disabled and keep falling off my current mattress and my sister, who works for you, suggested that this was the ideal replacement. I hope she was right and look forward to receiving my new one next week. She has been trying for nearly two years to get me to part with my money, however, I am even tighter that her Scots husband.

As soon as I walked into the store, Paula approached me, asked me questions, & understood my needs. Paula spent plenty of time with me testing beds, allowing me to decide which bed was best for me. She gave me plenty of advice & allowed me to decide which bed was best for my needs

On entering the shop we had a look around for a suitable time before we were approached by a staff member. He showed us the mattresses that met our needs, offered us pillows to use and supplied us with tea and coffee. When we decided on the mattress he processed the order quickly and professionally. No complaints at all. He knew his stuff.

Frank the Store Manager was very pleasant, informative, non-pushy and friendly.

Given all the help we needed but not intrusive. Helpful, friendly and knowledgeable service.

very approachable customer service appropriate to my needs

The friendliness and ease of the salesman was great and he was very helpful