Dreams - Edinburgh - Straiton

Abbie was just so helpful to us. We were also her first finance customers and she did such a good job!

Extremely pleasant and competent, nothing was too much bother also offered refreshment, great experience.

Previously been to the store where the assistant took time and helped picked the right preference for a potential need. He wrote everything down for me to come back, and I felt the need to go back months later to buy one of the recommendations

Abbie was extremely helpful and knowledgeable for our mattress purchase. We found the customer service excellent and better than the other three mattress retailers we had visited on the same day. It was mainly because the great customer service we received that we ended up making the purchase here rather than elsewhere.

Friendly staff,not overbearing.Relaxed atmosphere.

We were welcomed immediately and guided to the tester bed which was a new experience.

Bed testing system very helpful and range of mattresses was sufficient to make a choice.

Sebastian was very helpful even though we took a really long time to make decisions. He was patient and informative. We were very pleased with his assistance

Staff very helpful and friendly

We brought out first mattress from dreams 2 years ago and went back to get 2 beds and another mattress last weekend. When we walked in Ross greeted us in and asked us what we were after. He offered us the sleep match, but we had done it before and knew we needed a firm mattress. He walked us around giving us a pillow and tissues to try the mattresses. He showed us the specific products within our budget and specifications. Once that was done, he left us to explore beds and would come back if we had questions and checked in on us to make sure we were okay and if we needed help. He also checked in for availability of products to make sure it's as per our expected delivery date. Overall we were glad to have walked into the store to get our beds and mattress and we were able to finalise it on the same day. The finance application process was easy and Ross also gave us a good deal. Also, all COVID guidelines were followed properly in the store. Highly recommend Dreams, the quality of products is really good and the staff are always professional and helpful.