Dreams - Edinburgh - Straiton

my wife and i were very happy with the hole service we received from David at your Straiton branch . The day after we placed our order we phoned David to change our order which was no problem. Thank you for a pleasant experience.

I have been served by David at Dreams in Edinburgh Straiton. He was extremely helpful. I wanted to have a wee look at the store by myself first which he completely understood and let me know to come back to him if I need any assistance. I did come back to speak to him as this was my first time picking a mattress so I needed some guidance relating to the firmness of the mattress. I have tried quite few mattresses in order to decide which one I liked the most. I have been offered a coffee which I think it's a nice touch to have while you try to make up your mind about your buy. Now I'm just waiting for my mattress to arrive as I'm very excited to have a better night's sleep. Thank you very much David, you made our trip a pleasure. Would definitely recommend to anyone.

Customer service was perfect. Not too much service. Just enough and very helpful. We were given time to look and try out beds. We were not rushed or felt that anything was too much bother.

very pleased with the friendly service myself and wife received in store not rushed or pressured into anything. given time to talk and loads of advise from the member of staff that was with us at the time

Assistant approached us just after entering store, asked if he could help then took us to where wooden headboards were and advised only one available for a small double. He then took us to a screen on the wall to show us the different wood colours available and price. Although we didn't order that day, after checking out other options we did return a few days later and placed the order. Again the service was excellent with being met on entry and directed to an assistant who placed our order.

I was allowed to walk freely around the store on my own once I had discussed my requirements with the assistant Paula and then spoke with her again once I was satisfied with what I wanted to purchase taken on board her advice.

The assistance given by Clare was not intrusive and pitched at just the right level; she was relaxed and not remotely pushy, but checked up on us several times to ensure we were getting on OK. She made every effort to ensure we got what we needed and not to sell us anything that was more expensive than the price bracket we had hinted at. All in all a very pleasant and non-stressful experience, and the bed we got was a very good price and promises to be a huge improvement on what we have.

Sebastian, the sales representative was very knowledgeable, friendly and helpful. We were explained many options and our needs were met in a correct manner. They took the time to move mattresses and bed frames chosen and this was very helpful. We enjoy the options available and the explanations given.... even the cup of coffee.

The salesman Davids knowledge was excellent His approach and expertise was excellent No pressure sales pitch Highly satisfied overall experience .

Myself and my partner had no clue which mattress to go for. The sales assistant Danny was very helpful, explained everything very clearly and let us take our time to chose the right one. We werent rushed or felt pressured at any time.