Dreams - Edinburgh - Straiton

David was a credit to your company. We had looked in many of your competitors outlets and whilst they would all offer similar assurances and price matches, etc we returned to your store to place the order due to David's friendliness and knowledge. Well done!

The 2 members of staff were very helpful and gave plenty information they also stayed back for 45 minutes as we did not realise the store closed as we were testing out the matresses

Help was readily given by the assistant to ask us what we were looking for and his knowledge of the products was very good

We were greeted, offered refreshment and guided through the selection process. We were given the right amount of assistance with time alone to think and discuss in private what we wanted to do. Store manager was attentive, polite, helpful and friendly. We did not feel under pressure to hurry, even though the store was busy.

Dreams was recommended by a friend and it lived up to the recommendation.

David was so helpful, he listened to my needs and recommended appropriate products. To allow me to have one bed earlier he split the order into two so this didn't cause me a problem. I didn't feel pressurised into making a decision, which was refreshing.

Highly professional service. From the salesman to the products.

The lady who helped us didn't make us feel rushed, we were torn between 2 mattresses and she was very happy to keep moving our pillows back and forward for us to test both out several times. We were offered coffee and hot chocolate and she even let my little girl(who was getting bored) test out the beds too and got her a balloon.

Excellent customer service received by Danny, he had a great knowledge of the products, very friendly, he offered us drinks to keep us warm.

I felt that our requirements were met with regards to what we set out with the advisor.