Dreams - Edinburgh - Straiton

Highly satisfied with the assistance of sale personnel.

I first visited the store just before 5pm on Sunday and was greeted by Frank. I was aware that the store was closing shorty and Frank could not have been nicer. I asked a number of questions and was talked through the process of mattress selection and shown the specifics of a nice frame. I said that I would pop back on Monday as I was aware of the closing time, Frank said I could still try out the mattresses, but I chose to return the next day. Today, I returned to the shop having had a wee look online at available bed frames. I asked for Frank, who handed me over to Sebastian, who was also very knowledgeable. I felt I was in great hands, with polite and courteous staff who put no pressure on to buy. I feel it is rare these days to get such a high standard of customer service and am delighted I chose Dreams to purchase from.

I have just bought my first house and that's daunting enough however Claire in the Straiton store made finding the perfect mattress to the bed I wanted to easy and she was so helpful!

Everything well displayed and helpful staff.

I wanted bed with legs (ie no drawers underneath). There is a very limited choice of these beds but Dreams had one that was suitable at a fair price. Also wanted a cheap mattress as it is for a spare bed that will not be used very often - got one here.

Quiet store and manager who I dealt with was very knowledgable

The salesman was very helpfull.

We were warmly welcomed by Clare and shown a variety of beds. At no time were we put under any pressure and we always felt that she was there to assist you in making up your mind for the correct bed for you.

Friendly and knowledgeable sales assistant who helped us to understand the products and offers in store to meet our needs. Although he was unable to welcome us as we arrived in the store due to dealing with another customer, he was very apologetic about this and was extremely supportive. This was unavoidable due to him speaking to someone else.

Bright and easy accessed display areas. Courteous and helpful staff. Good choice of products.