Dreams - Edinburgh - Straiton

I was met by a lovely welcoming man, I explained what I was looking for, and the amount that I was able to spend, he showed me several beds, and mattresses, also headboards, it was easy from the information that I gave him to get me to the right bed etc., which I am looking forward to receiving next week.

We cannot speak highly enough about the outstanding degree of customer service experienced at this branch. Frank the manager helped us initially then turned us over to Paula. Paula was simply superb; always happy to listen to our needs, never pushy but very convincing and most impressively extremely patient as I took ages to come to a decision. In automotive terms, we went in hoping to buy a Fiesta and came away with an Aston Martin! Or to put in more accurately, our £170 bed turned into one just under £1,000! The skill of Paula was that she convinced us that we had made the right decision. Though me admitting to a back problem did help. We were also impressed by the ability to exchange the bed after 40 days should we feel it wasn't the one. I'm sure this won't be necessary.

David dealt with my order in the Stratton Edinburgh store with great efficiency , professionalism !! All the staff very friendly and knowledgable .

from the moment we walked in the sales assistant was very helpful and knowledgeable. He explained how dreams worked and told us how to check the bed also giving us pillows to make it as if we where at home he then left us to walk around the store to find a mattress we liked then gave us more information I think his name was David vwry helpful and courteous young man definately recommend dreams

The assistant was very helpful and pleasant

All the staff I encountered were highly knowledgable and personable, took the time to understand my needs and made sound recommendations.

The assistant was great. We got to see the product out on the shop floor. Definitely go there again.

The assistant (Clare) was exceptionally knowledgeable and helpful and worked hard to meet our needs. We are not local to this store (we were visiting a different type of shop nearby) and popped in on the off-chance, intending to buy a new bed nearer home. She satisfied all our questions and matched a bed to our exact needs, making us completely confident that this was the store where we should buy our new bed.

Dave was very knowledgeable and helped us find what we were looking for. He then gave us time on our own to discuss options, without hovering over us - hugely appreciated 👍🏻 He recognised our son had a budget and talked him through the options. Encouraging him to try beds, pillows etc without being pushy or overbearing.

friendly efficient.staff ,great service throughout .