Dreams - Edinburgh - Straiton

Paula was very knowledgeable and happy to spend as much time as possible with us. We never felt rushed even though we were past closing time. We spent a long time lying on all the beds and even bought the tempur pillows, as this made a difference to how you felt lying on the bed. We ended up with a gel bed/memory foam which we never thought we would, having had traditional sprung beds in the past. Overall, service from Paula was excellent and we even had a hot chocolate to keep us warm!

Clare was friendly & helpful. She took time to understand our needs & gave us a range of options.

Staff were excellent, helpful but also gave us space . Mattresses were all clearly labelled and easily identified. Quick delivery service

David who served us listened to our requirements and needs. He then helped us to try different mattresses and gave us time to choose and discuss between ourselves and with him the options. He had a great knowledge of the products and was extremely helpful, without being pushy - we felt no pressure to make a purchase.

Sales person was very knowleable and gave good advice, giving us plenty of time to make sure we were satisfied with our choice, before our purchase.

The gentleman who dealt with us during our visit could not be be more helpful.The the part I really liked he was not right in our faces trying to get a sale.

Sebastian was very helpful. We gave him our specification and budget and he went out of his way to meet our needs. He achieved a sale which we had not originally aimed for - we had intended to shop around more first.

Sebastian dealt with us very efficiently

Very impressed with the sales process, we were asked the correct questions to establish our needs and guided through the various options in a very professional and friendly manner. We were offered a coffee and although we didn't take up the option it was a nice touch. We were served by Sebastian who perfectly balanced his professionalism with a friendly approach- well done to him.

Staff performed very well