Dreams - Edinburgh - Straiton

Paula spent a considerable amount of time getting to understand our needs and provided us with a number of options utilising her excellent product knowledge. She was very friendly and approachable and made what was quite a daunting purchase an easy and enjoyable process.

Frank was very friendly and explained how to choose a mattress, gave us time to look around and then came back to offer more advice. Didn't feel harassed at all. Dave took our order and was very friendly and efficient.

Our Sales Assistant, Clare was very patient, knowledgeable and very easy to talk to. We had planned just to look during our visit but decided to purchase due to how relaxed and comfortable she made us feel. Absolutely no pressure to buy and nothing was too much for her. An asset to the Dreams Store at Straiton.

Welcomed by Sebastian upon arrival, asked if I needed assistance and offered tea/coffee. Sebastian then left me to browse before coming back over and helping me through the process of buying my new mattress. Took a lot of time to ensure I fully understood the types and working out the best fit for me. All in he was incredibly polite, helpful, patient and knowledgeable.

Clare was very friendly had knowledge of the different mattresses and she recommended a couple of divans in which we chose one from

process was straightforward and aided by a very helpful member of staff who explained everything clearly and concisely

Paula was exceptional. We already had a good understanding of what type of mattress we were looking for but Paula spent time asking us questions and showing us some different options and we ended up making a better decision thanks to the help we received. Paula was friendly and chatty and we are very pleased with the products that we purchased.

Friendly staff who didn’t pressuriseand allowed me to ask for assistanc3 when ne3ded

Clare at Straiton Edinburgh gave us a lovely welcome and was really helpful in a friendly but not at all pushy way. As nice an assistant as I have ever met in a shop.

As previously found excellent service and excellent products. We where replacing a water damaged mattress and replacing the base and found the equivalent new mattress and the new bed very easily. The store is very well laid out and everything easy to find.