Dreams - Edinburgh - Straiton

Me and my partner were looking for a new bed and mattress for our new home. Paula offered us her expertise and talked us through the whole process. We had the daunting task of finding the right mattress for us, and the whole process was made as easy and painless as possible as Paula helped narrow down our options from such an extensive selection. She also spoke us through the different brands and how the mattress springs effect your sleep. After finding the right mattress for us, Paula explained how the warranty worked and any extra promotions we were eligible for with what we had purchased. She offered us a lovely cup of coffee and we got everything we wanted priced up and chose a payment plan. Finding a bed had been something me and my partner had been dreading and putting off doing, but we honestly had such a great experience finding what we needed. We found Paula refreshing in her approach to providing customer service as she was very knowledgable, but did not pressure us and left us to make our own mind ups with what we liked!

Quick service, Clare was a massive help explaining route around store and helping pick the right mattress

The assistant I dealt with had a very good understanding of what I required to suit my medical needs and used his time explaining the difference in the various types and technology. He also was very patient with me getting on and off the bed because I have a severe back problem and need extra time for this. I ordered feeling very satisfied that I had made the right decision with the mattress I chose.

good service, advisors were very helpful,

Paula and her colleague Chris? were exceptionally helpful. They asked if I needed assistance yet when I said I wanted to explore options myself were very accommodating. When I had selected what I felt I wanted they were very knowledgeable about the product and understood my needs. I particularly appreciate this respectful service. Whilst I realise the "hard sell" is important in retail I felt the shop staff respected my ability to make up my own mind.

Choosing a mattress field like a quandary. The staff at dreams made it feel effortless! Especially Paula, she was extremely knowledgeable and very passionate about her work. It was a pleasure!

I suffer with bad arthritis and was looking for a bed the would ease my symptoms. One of the assistants suffered with arthritis himself so was able to advise me on the best type of beds for my condition. We were given plenty of time to try out several beds until I found the one that suited me best. They even provided us with a coffee.

assistant very helpful and very friendly.nice manner

We were introduced to the different types of mattresses to find out what we liked and then taken round the suitable mattresses altered by our opinions on the way. Really tailored to what we liked and wanted

I was very pleased with the assissant Paula 's help and her explanation of the bed I chose. I really went to buy a base as my mattress was ok as far as I thought but when Paula started to explain how much more beneficial a new mattress would help my back (I am 87 years old) I just decided that I would buy the whole bed. I cannot wait to get into it as it was so comfortable in the shop. Once again I want to say thanks for the help and assisstance I received in your shop Sincerely Jean Learmonth