Dreams - Edinburgh - Straiton

We were greeted immediately and given the help me needed to focus on the right mattresses. We were then given time and space by ourselves with no pressure or heavy attention.

The assistant, Paula, just could not have been more helpful. She was extremely patient and her knowledge of all the beds and mattresses was unbelievable. We were in the shop for over two hours, with Paula asking us to try out different mattresses and asking us questions as we were lying on them. We found this whole experience incredible as we have never had this kind of customer service before while buying a bed and mattress. We were so impressed with Paula and are really looking forward to receiving our new bed!

David at Straiton Retail Park was extremely helpful from start to finish. He was highly knowledgable and did very well to meet our needs and wants. He spent a considerable length of time with us to ensure that we were sure of our choice and from listening very well he quickly managed to help to rule out options that wouldn't suit us. We are very pleased with the choices of products and really looking forward to receiving them.

Assistant was very pleasant and knowledgeable without being pushy, and there was plenty to choose from.

Paula was very friendly, she listened to us carefully and understood what we were looking for. We felt we were given professional advice and support but at no point did we feel under pressure to make a purchase. Thank you.

It's been so long since I've had to look for a new bed that the information and knowledge shared by staff member Paula helped immensely. I was thinking for some reason that I needed a 'firm' bed (don't know why). Anyway, Paula let me try out a number of mattresses and explained all the aspects of the many that I tried. After some time I realised what I needed. I'm 58-years-old and thanks to the staff member I now know what I need for a good nights sleep.

Customer care was excellent

Went to the Straiton store after having a bad experience at the sea field one. The salesman was very polite went through everything with me and even gave me free pillows!!

The sales assistant (Paula) was very helpful and friendly, with excellent product knowledge. There was no pressure to buy and she took the time to explain all the services Dreams provide. I was reassured that the delivery dates could be flexible to suit my requirements and that if the new mattress was unsuitable I could swap it. I came back the very next day and requested the same sales assistant to complete my sale. I would definitely return to Dreams, Straiton and would ask for Paula again

Very friendly and helpful staff who know the products. they were also very welcoming.