Dreams - Edinburgh - Straiton

Very knowledgeable member of staff who was very professional and Courteous.

When I initially went in store, the Store manager Frank was very helpful. He explained the differences in multiple beds, as well as the different types of mattresses. He was also very friendly and offered to help at any point. He wasn't what you expect most sales people to be, pushy or in your face. He was just a genuinely helpful person. When I went back in store to place my order, Paula was also very helpful. She was very attentive and also helped explain the terms of the bed and mattress service plans. She was also very efficient at putting through two separate orders so I could get one bed before the other, as I explained that I was moving into a new house and required at least one as close to the move in date as possible. All round, all of the staff were very welcoming and we were offered tea or coffee multiple times.

Sales colleague Paula at Straiton was very welcoming, her knowledge on various mattresses enabled me to make an informed choice without question. Paula was very pleasant and made me feel a valued customer.

Sebastian was really helpful, he even helped me with my phone to find information . Explained about the diference between traditional coil spring ( which we were going to have ) and pocket sprung which we purchased so i think he was very helpful also making sales for the company .

Knowledgeable and charming lady assistant

David the salesman was great nothing was to much trouble a credit to your company

David was extremely knowledgeable and helpful - not pushy; very pleasant. Listened and responded. Excellent.

Highly satisfied with the overall experience from walking into the store down to purchasing our mattress. Very straightforward. Thanks

I was dealt with by Hamilton, who was very knowledgeable and professional. He is a credit to your company.

The Sales Advisor (David) walked towards me smiling as I came into the store and asked if I needed help. He could see I had a list of different bed options I'd checked out online and walked me around the showroom, to show me the beds and mattresses I'd shortlisted. He was also very proactive and seemed genuinely interested in helping me find the best option for my budget, showing me alternatives of similar quality and style to compare to what I'd pre-selected. It was a really pleasant experience - was even offered a cup of coffee while we chatted about what would work best!