Dreams - Edinburgh - Straiton

Clare that looked after me was absolutely brilliant. Informative without being pushy, and just very, very friendly

Once again I have received first class service from the team at Stration Edinburgh. I had recently purchased a new double mattress for our spare bedroom, we didn’t order a divan base or bed frame as the bed frame at home was very good. Unfortunately just one week before my new mattress is being delivered the bed frame we were using snapped a leg, I called the Dreams Straiton branch in a panic. Within 10mins Clare had found me a suitable divan base and matching headboard for a very reasonable cost, and these are now on track to be delivered next week.

David was very knowledgable and extremely helpful. He was very patient with our son too!

The member of staff, David, was very knowledgable about the products and was able to guide us through the range to a suitable product for our needs. He explained to construction of the various beds and how we could expect to feel using each of them. He invited us to try out the options available and gave us ample time to select a suitable product.

Customer service provided by David was excellent. Friendly, but not intrusive, efficient and understanding of products needed. His customer skills are to be recommended to any trainee as a guideline of good service. A rare commodity these days!!

From arriving at the shop to leaving, the sales assistant was very friendly, informative of the products my mum was looking for and made my mum feel at ease.

The person i was dealing with was very informative about the products and was very helpful which helped me purchase the correct product for ourselves which is very important.

This is a second visit. My father is 85 and the attendant remembered him, gave him time, no pressure and explained everything for him to understand giving him time to ask questions. No pushy sales.

We were offered help shortly after entering the store. We knew roughly what we were looking for but Hamilton took the time to show us all different mattress types and encouraged us to try them all out. When we explained our situation with a new build and no confirmed move in date he was able to reassure us.

Paula was great. We really weren’t sure what we wanted, she talked us through the options in a clear and straightforward way, and led us to a purchase we’re very happy with. Thank you!