Dreams - Edinburgh - Straiton

The salesman was very helpfull

The dream's colleague Paula (Edinburgh Straiton) was very helpful and took us through the process of the new mattress matching machine. Once results were populated she went through various mattresses and gave us tempur pillows to try out also. She was very knowledgeable and gave us as much time as possible to try find the mattress for us. She was also very understanding of our budget and explained the different payment methods.

The attention given to my specific requirements (as i have mobility problems) was second to none. The colleague was very knowledgable, did not rush or pressure sale in the slightest. Moving mattresses onto differant bases at his suggestion went beyond any shopping experience ive had with previous purchases in different stores. Went for lunch before deciding to buy between 2 beds and were encouraged to take our time and enjoy lunch! The colleague was also very amusing-best shopping experience ever and i will be back for another bed replacement very soon.

I was very impressed that the salesman took the time to let me try several different pillows, then let me try those on several different mattresses, without putting any pressure on me to choose more expensive ones.

Staff very knowledgeable and able to assist with all my questions

Very courteous and professional member of staff (Clare?)

Nice welcome and good advice given when we sought help. Staff stated they would not stand over us whilst we viewed the vast range and when we detailed our needs regarding colour and sizes they couldn't have been more helpful, resulting in a satisfied customer.

Great service

Hamilton was extremely helpful and very attentive. He helped us to navigate through the store explaining each section to give us an overall great experience shopping with dreams. Other staff on the floor were just as friendly and we were offered refreshments while we walked around the store

The Dreams' colleague who helped us was very knowledgeable, very friendly and really, really helpful