Dreams - Edinburgh - Straiton

Excellent knowledge and attentiveness/advice from the store colleague

Paula was helpful from the outset, she was very persistent which I suppose we needed as we needed to get our bed sorted for our new home. Her bubbly and very friendly nature made it easy to chat to her and she suggested the sleep machine, which my partner liked however I was not sure and felt my time was taken away from my intentions of finding bed frames for the spare rooms. I was looking to spend more time (we had limited time) looking for more bed frames and my partner Sean wanted a decent mattress for our room so overall I felt the experience was very tailored for his need and the time and freedom to look for more beds for the spare rooms (we need 3 beds in total) was interrupted slightly as was caught up. Being sales people ourselves I understood the approach and we did mange to chose a mattress which Sean was happy with. I think because Paula was a really nice lady it made it an over all great experience however, so pleased and looking forward to receiving the products to trial them out and hope the right decision was made.

Spot on and excellent communication and knowledge

members of staff were very friendly and knew the products they were selling.helped me pick the product that suited me.

I was offered assistance quickly by someone who was already involved with a client. She went to the back of the shop to get another assistant for me. He was most helpful. He understood the needs of a deaf person, and made sure I grasped everything he said, which was much appreciated. He showed me each step of my order for a mattress on his screen. I really felt i was a valued customer. .

Sebastian was exceptionally helpful, friendly and very knowledgeable about the products. We are very satisfied and looking forward to receiving our order.

Very friendly assistant with excellent product knowledge and was able to guide us to what we were after

David was efficient knowledgeable and courteous . He was thorough in his questions and advised us of all the products that were available to match our purchase.

The assistant Clare was very helpful & provided advice. She totally understood my needs with regard to delivery times & problems with possible delays on our part. I was assured that there would be no issues. This eased my stress, & helped enormously in my planning process.

On arrival we were very quickly assisted by a gentleman who very kindly made us a cup of coffee. He told us a few things available to meet our requirements then let us browse the shop. As he was called away to a phone call, a lady called Paula then helped us showing us different products as we told her what we wanted and liked or disliked. Paula took as through the ordering, payment and delivery. We were very satisfied with her friendly manner and also that of the gentleman who assisted us. Thank you!