Dreams - Edinburgh - Straiton

The person who assisted us was helpful,courteous, listened to our needs and we were not under the impression that we were being given the 'hard-sell' which we really appreciated. We did not feel hurried and the assistant was very knowledgeable on the products.

On entering the store we were immediately greeted by a lady called Paula who asked how she could help. We had come in to look at pillows and Paula took us directly to the show stand and discussed the rage of pillows and our requirements. We then were invited to take some pillows and to try them out by lying on a bed and Paula discussed our sleeping styles and our pillow choices with us. As a result of our chat, Paula invited us to try the bed/mattress measuring system - she felt that our mattress at home was probably too hard for us. Sure enough, the machine calculated that we were better suited to a medium soft mattress. Paula suggested that even though we were not looking to replace our mattress, it might be worth trying some of the suggested mattresses. The difference in comfort was surprising. Despite only having bought a new mattress less than 6 years ago, we decided to go ahead and buy a Tempura mattress as well as two Tempura pillows. Paula is a friendly, helpful and attentive lady who clearly knows her stuff when it comes to pillows and mattresses. We look forward to the delivery of our new mattress and are sure that it will make all the difference.

Extremely pleasant and informative staff... and the saleswoman, Clare, was extremely good at our job as we had only come in to see what was available, not necessarily to buy!

Our assistant ( Sebastian ) explained every thing to us before continuing on to the next step. he made my husband and my self feel welcome. nothing was too much trouble for him.

The assistant was really nice a, friendly and extremely knowledgeable and helped us find the perfect mattresses

Service was great , very supportive of our children present. Showed us a variety of different beds and mattresses and a variety of pillows,very happy

We were treated with a nice friendly manner, made no attempt to rush and done with great detail

Bought a few beds here and have always been hsppy

The assistant was very knowledgeable and seemed to understand what we were looking for. We changed our minds about what we had come in to purchase and what we actually bought. This was not because we felt “forced” to buy some. Thing else, but because the advice made sense. She was very patient and took time to explain everything carefully, even though it was late in the day.

David was extremely helpful with directing us to a comfortable mattress...we went with the first one he chose for us in the end.