Dreams - Edinburgh - Straiton

From the moment I entered the store, I was warmly greeted by a staff member. They were friendly and encouraged us to use the body scan machine to determine the best suitable mattress. This allowed us as a customer to gain an insight into what is most comfortable and useful for deciding which bed would be the best fit for a back condition we briefed your staff member on. We were kindly offered coffee and began to discuss and try out mattresses that came as a recommendation from the body scan. We were then introduced to another staff member, Paula who was genuinely interested in finding the bed of my son's dreams. After taking the time to allow my son to find a suitable bed that was comfortable for his scoliosis (back condition), we spent a couple of hours, feeling no pressure, to allow us to reach a decision. We ended up choosing the first bed your staff recommended shortly after the initial body scan. We took one of the recommended pillows that provided excellent comfort in keeping my son's body in alignment with the deliciously comfortable mattress. We are very grateful for the kindness and opportunity to find our dream bed. Thank you Paula and your co-worker!

From the moment I entered the store, I was warmly greeted by a staff member. They were friendly and encouraged us to use the body scan machine to determine the best suitable mattress. This allowed us as a customer to gain an insight into what is most comfortable and useful for deciding which bed would be the best fit for a back condition we briefed your staff member on. We were kindly offered coffee and began to discuss and try out mattresses that came as a recommendation from the body scan. We were then introduced to another staff member, Paula who was genuinely interested in finding the bed of my son's dreams. After taking the time to allow my son to find a suitable bed that was comfortable for his scoliosis (back condition), we spent a couple of hours, feeling no pressure, to allow us to reach a decision. We ended up choosing the first bed your staff recommended shortly after the initial body scan. We took one of the recommended pillows that provided excellent comfort in keeping my son's body in alignment with the deliciously comfortable mattress. We are very grateful for the kindness and opportunity to find our dream bed. Thank you Paula and your co-worker!

From the moment I entered the store, I was warmly greeted by a staff member. They were friendly and encouraged us to use the body scan machine to determine the best suitable mattress. This allowed us as a customer to gain an insight into what is most comfortable and useful for deciding which bed would be the best fit for a back condition we briefed your staff member on. We were kindly offered coffee and began to discuss and try out mattresses that came as a recommendation from the body scan. We were then introduced to another staff member, Paula who was genuinely interested in finding the bed of my son's dreams. After taking the time to allow my son to find a suitable bed that was comfortable for his scoliosis (back condition), we spent a couple of hours, feeling no pressure, to allow us to reach a decision. We ended up choosing the first bed your staff recommended shortly after the initial body scan. We took one of the recommended pillows that provided excellent comfort in keeping my son's body in alignment with the deliciously comfortable mattress. We are very grateful for the kindness and opportunity to find our dream bed. Thank you Paula and your co-worker!

From the moment I entered the store, I was warmly greeted by a staff member. They were friendly and encouraged us to use the body scan machine to determine the best suitable mattress. This allowed us as a customer to gain an insight into what is most comfortable and useful for deciding which bed would be the best fit for a back condition we briefed your staff member on. We were kindly offered coffee and began to discuss and try out mattresses that came as a recommendation from the body scan. We were then introduced to another staff member, Paula who was genuinely interested in finding the bed of my son's dreams. After taking the time to allow my son to find a suitable bed that was comfortable for his scoliosis (back condition), we spent a couple of hours, feeling no pressure, to allow us to reach a decision. We ended up choosing the first bed your staff recommended shortly after the initial body scan. We took one of the recommended pillows that provided excellent comfort in keeping my son's body in alignment with the deliciously comfortable mattress. We are very grateful for the kindness and opportunity to find our dream bed. Thank you Paula and your co-worker!

The assistant was fantastic. Took us through all the options once we'd found out the type of mattress to suit us and wasn't pushy.

We were dealt with quickly. Our server was very helpful. Gave us lots of information on our mattress. Very comfortable experience. Left the shop very happy.

The customer service I received was fab! Very friendly and efficient, and extremely knowledgeable.......coffee was good too 😊

Great customer focus and attentiveness. The sales rep was also very friendly and knowledgeable

The sales advisor was very nice non pushy but was very professional in how he gained our confidence in what was a very respectful experience where we were not rushed into deciding what we would purchase .

We got a list of products tailored to our needs with the Sleep machine, we were made coffees which I wouldn’t normally expect out shopping! Jav who served us was really friendly and approachable and got us a good price on the product we wanted. Stock was available and delivery is in good time.