Dreams - Durham

Went to dreams to try the sleep match machine, and couldn’t have been happier with what it chose for us. We came away with the perfect mattress and bed for our needs.

Trevor who dealt with us at the Durham branch was excellent. we explained what we were looking for and he took his time explaining the different types of mattress and explained how technology to determine the best type of mattress worked. Took us through the relevant mattresses in a very friendly knowledgeable way. Excellent customer service

Janette was absolutely fabulous best customer service we have had we went back twice and she was helpful both times and we left with a. Fabulous bed

No pressure to buy . Staff friendly and knowledgeable.

As being a blind person I found the assistant, Jeanette, very much aware of my disablement and she had very very good communitcation skills respecting my access needs.

I found the lady who served us to be very helpful, knowledgeable and friendly

Leeanne was welcoming and friendly and showed a good understanding of our needs and requirements. She was very knowledgeable about the products on offer too.

Made to few valued staff were knowledgeable friendly and helpful

The staff could not have been MORE helpful or pleasant; on a personal level they noticed I was somewhat breathless with my asthma and offered me a seat and some water and took me up in the lift to see the bed they recommended. On a professional level they were extremely knowledgeable and quickly located the EXACT product we wanted and purchasing it and organising delivery was quick and easy; they made buying our new bed a thoroughly enjoyable experience - Thanks particularly to Kirsty!

Very quick and easy, staff made me feel very comfortable and was very polite and pleasant