Dreams - Dundee

I love my new mattress, also the fact there were lots to choose from.

lots of product knowledge

I went into the shop in Dundee and was greeted with a lovely smile by a lady named Sandie. She was quickly over and assisting me in choosing the correct bed for me. Her knowledge and customer service was 10/10. And I just felt so comfortable.

We were greeted on arrival at the store then thankfully left to have a look around ourselves , nothing worse than sales person looming over you all the time. As soon as it looked like we needed assistance we were approached and given excellent service, the sales advisor answered all of our questions , he definately knew the spec of the stores products. With his help , with the information we gave him,we purchased a good quality bed.

We found all the store staff very friendly and welcoming. We were met by Kieran who made the selection of our mattress purchase very easy. His product knowledge was excellent and we never at any time felt rushed or pressured into the purchase. What was quite a daunting prospect of looking for a new mattress it turned out to be a very pleasant experience.

Nick the store manager was very helpful and knowledgeable. He was very patient with us as we took quite a while to make our minds up. We were shown all types of beds and Nick fully explained the differences between each one.

Gentleman who assisted me was polite friendly and professional.

When I visited the store on the Sat 9/7/16 the assistant called Jake welcomed me to the store and offered any assistance required .I knew what I wanted but needed a sample if possible of the products colour to match with other furniture. Jake got the manager Nick, who offered me a sample which I was extremely grateful for. I returned with the sample the same day, thank them and said I would think about it. On the sunday 10/07/16 I returned to the store and was welcomed by Scott and bought the product ,he also offered all the advice on mattresses, bed linen etc. Through his advice I took out the guarantee on offer with the product. The sales pitch was very informative but NOT annoying.A pleasant visit.

Staff very welcoming and highly knowledgeable.

Your assistant was very helpful and knowledgable over the phone