Dreams - Dundee

we were very happy with the sevice that was provided by Nick during our visit to dreams. he was extremely helpful and provided us with all the information that we needed.

Were greeted at door of store by very friendly and welcoming salesman (Scott). He appeared very knowledgeable about product we were after (mattress), and took time to find out our individual needs. Once this was established we were encouraged to trial products within our wish list without any undue pressure to buy. Felt we were expertly guided and well looked after. Hats off to training team and to our friendly sales assistant Scott. It was an extremely pleasurable experience!

Staff was very helpful when my credit got declined on one. Told me not to worry about it, tried another and it work. Very considerate staff.

Greeted by an extremely welcoming and friendly salesman (Scott). Who assisted us in a very professional manner to find us the perfect product.

Russell was very knowledgeable and informative and gave me time to choose no pressure for a sale

The Dreams employee was very helpful and could not do enough to make our shoping expierence in the store very rewarding.

The colleague, Jake, was attentive and once he determined what we wanted, took us over to a section showing various combinations with a brief description and gave us space to look and try for ourselves. When we indicated we had made a choice he came over and gave us greater detail of the product we were interested in and stressed that the other examples of mattress did come in same degree of firmness. However we confirmed our choice and we went to finalise the order. Jake went over all the options available in cover and guarantees etc. and we were very pleased with his attention to detail.

We came in knowing that we wanted a frame with storage space and we knew we needed a hard mattress because of back problems. The staff member who helped us took us through the 5 types of mattress and explained to us which ones might be the best for someone with back issues. We ended up being shown several different mattresses and were explained the trial period that we would be given to exchange the mattress if it wasn't for us and then moved on to the frames. There were several choices of frames that would be appropriate and were explained the delivery options. All-in-all a very comprehensive trip to the store, we even ended up buying a few extras as well, including pillows, the bed cover and a set of sheets.

Very helpful staff who were very knowledgable of items for sale and made shopping at dreams a pleasure

On entering the store it was very confusing faced with all these mattresses. Then one of the assistants, Iain, explained how the store was laid out and was extremely helpful. I eventually made my choice which was a Rapport Acti K Mattress and two Tempur pillows.