Dreams - Dundee

Made to feel very welcome, encouraged to try everything out , was not rushed or pressured into sale. Was happy with choice and quality of products

The sales assistant, Russell, was very helpful re the range of beds and mattresses available, offered us tea or coffee and seemed to understand what we were looking for in a new bed. He then showed us those which best met our requirements and left us to browse by ourselves for a while. This was very much appreciated as it can be very intimidating to be always accompanied by a salesperson,especially when making an important and costly purchase. Once we had made a decision the salesman then guided us carefully through the ordering process and we are looking forward to our new bed's arrival. Another point we would like to mention is that my husband is disabled and, though there was unfortunately no public toilet available in the store, he was kindly allowed to use the staff facility, another much appreciated point leading to our high rating for your store.

I was very impressed with the salesman and the way he spent his time and explained everything to me and also listen to my en queries so by the end of the sale I was very happy so I would give him a 10 out of 10

Helpful friendly staff with good product knowledge. Good choice of goods.

Dreams was the first store we tried as we had only gone out to have a look first of all, the salesperson Iain was extremely helpful in directing us to the product we were looking for. Instead of wandering around aimlessly the beds are colour co-ordinated to your specific needs which is great for the customers. We spent a short time looking and had great information from Iain who did not crowd us but popped over from time to time to answer any questions we may have had. The price was not an issue for us but we found the pricing to be very good. All in all we had a great hour or so buying our mattress with a lovely, helpful guy who clearly had an excellent knowledge of all things bed. Thanks to Iain for brilliant customer service. We will definitely come back (once we win the prize draw) ..... Well done :)

Assistant (Kieran) clearly knew what he was talking about and was very helpful, didn't feel rushed or pressured.

We were highly satisfied because everything was laid out in a way that we could understand once the assistant Iain talked us through it. He was really helpful but not pushy. He listened to what we were looking for and allowed us to try out the various mattresses at our own leisure but was there if we needed advise. He really seemed to know what he was talking about which we found to be excellent due the the fact that our current mattress, only 4 years old, has never been what we wanted from day one (not from Dreams) and looking back maybe the assistant back then didn't explain things as good. There was no 40 day return / exchange available back then which was another selling point for us.

The staff were very pleasant and allowed us to look around the store at our own pace and did not hound us to buy products once explaining the colour scheme to set mattress types which I found very helpful and saved alot of time. Stewart from the Dundee store offered us refreshments that I found very welcoming. He found us a delivery date very quickly and processed the transaction with ease. Fantastic customer service.

The staff were very helpful, nothing was too much trouble and all very friendly. They directed us to the correct product for our needs. We never felt rushed.

Nick and Kieran were so very helpful brilliant service